With Fonemed’s software, the triage nurse will have at his or her fingertips the patient’s recent call history and the patient’s doctor and coverage information (if applicable). For the actual triage process, the nurse will be using the Schmitt/Thompson
medical protocols that will allow her to direct the patient to the appropriate care for his or her situation. This could mean advising the patient to go to the Emergency Room immediately, helping the patient with home care, or recommending an appointment with the appropriate medical provider. In the event a doctor’s visit is suggested, the nurse will tell the patient how soon to see the doctor, and the patient’s call record will be transferred directly to the doctor’s office.